Effective Date: July 21, 2025
Website: www.creativevideoexperts.com
Contact: contact@creativevideoexperts.com
At Creative Video Experts, customer satisfaction is our top priority. We take great pride in delivering high-quality, fully customized video ad services tailored specifically to your needs.
1. Digital Products – No Returns
Due to the digital, virtual, and personalized nature of our video production services, we do not accept returns under any circumstances. Once a project has been initiated or delivered, it cannot be “returned” like a physical product.
2. No Refund Policy – All Sales Are Final
All purchases made on CreativeVideoExperts.com are final and non-refundable. By placing an order, you acknowledge and agree to this no-refund policy.
3. 100% Satisfaction Guarantee
To ensure you’re completely happy with your purchase, every order comes with a 100% satisfaction guarantee, which includes:
- Unlimited revisions within the original scope of the order
- Collaborative support via email and live chat
- Script editing, visual corrections, and voiceover updates as needed
We work closely with each client to achieve the desired final result.
4. Exceptions to the Rule
Refunds may only be considered under rare circumstances, such as:
- Duplicate orders by mistake
- A verified case of technical failure on our part before work has started
All such requests must be submitted in writing within 24 hours of purchase to:
📧 order@creativevideoexperts.com
5. Delivery Time
Typical delivery is 7 to 14 business days, depending on the complexity of the video. Delays due to missing inputs from the client (e.g., incomplete brief or feedback) are not valid grounds for a refund.
6. Need Help?
For any order-related concerns, please reach out to us:
📧 Orders & Project Support: order@creativevideoexperts.com
📧 General Support: support@creativevideoexperts.com
💬 Live chat support available during business hours on our website.