Frequently Asked Questions
Get answers to common questions about our video ad services, delivery timelines, revisions, usage rights, and how to get started.
We offer a wide range of video ad formats, including whiteboard animations, 2D/3D animated videos, AI spokesperson videos, motion graphics, live-action video edits, and voiceover ads using stock footage. Each video is fully customized to suit your brand and marketing goals.
All our packages include scriptwriting, professional voiceovers, visual design, animation or editing, background music, and delivery in multiple formats. Unlimited revisions are also included to ensure you're fully satisfied with the final product.
Our standard delivery time is 7 to 14 business days, depending on the complexity and style of the video. We also offer faster delivery options for urgent projects—just reach out to discuss timelines before placing your order.
Due to the digital and fully customized nature of our services, we do not offer refunds. However, we do provide unlimited revisions to ensure you're 100% satisfied with your final video. Our process is designed to be collaborative and quality-focused.
Yes! You can request changes or adjustments even after the video is delivered, as long as they fall within the original project scope. Major changes beyond the scope may be subject to an additional charge, but we’ll always inform you upfront.
We deliver your video in multiple standard formats including MP4, square (1:1), vertical (9:16), and widescreen (16:9), optimized for social media platforms, websites, presentations, mobile ads, and more. If you have specific format needs, just let us know in advance.
Once you place an order, we’ll send you a creative brief form to gather your ideas, goals, preferences, branding assets, and references. This helps us understand your vision clearly so we can create a video that aligns with your brand message.
Absolutely. All videos you receive are fully licensed for commercial use unless otherwise specified. You can use them for advertising, websites, social media, presentations, and more.
All of our videos are custom-made from scratch to suit your brand’s tone, goals, and audience. We do not use generic templates. This ensures originality and better performance in competitive ad spaces.
You can reach us anytime via email:
📧 General Inquiries: contact@creativevideoexperts.com
📧 Support: support@creativevideoexperts.com
📧 Order Questions: order@creativevideoexperts.com
We also offer live chat support directly on the website during business hours.
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Bring your vision to life with expert-crafted video ads tailored to your goals. Start today and explore the perfect plan for your business.