Effective Date: July 21, 2025
Website: www.creativevideoexperts.com
Contact Email: contact@creativevideoexperts.com
At Creative Video Experts, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website and services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information – such as name, email address, phone number
- Order Information – including details about your project, payment method, and billing address
- Support Communication – any information you provide via email or live chat (e.g., inquiries, revisions, feedback)
- Usage Data – such as IP address, browser type, pages visited, time spent, etc. (via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your video ad orders
- Provide live chat and email-based support
- Communicate about your project and revisions
- Send updates, confirmations, or changes related to your service
- Improve our website, services, and customer experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share data with:
- Trusted service providers who assist in operating our website or fulfilling your video orders (e.g., hosting, payment processors, analytics)
- Law enforcement or regulators when required by law or to protect our legal rights
All third-party providers are required to handle your information securely and in accordance with this policy.
4. Data Security
We implement industry-standard measures to protect your personal data from unauthorized access, disclosure, or alteration. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal data only as long as necessary to complete your orders, provide support, comply with legal obligations, and improve services.
6. Your Rights
Depending on your region (e.g., EU, California), you may have the right to:
- Access, update, or delete your personal information
- Request a copy of your data
- Withdraw consent for marketing communications
- File a complaint with a data protection authority
You can request these actions by emailing us at support@creativevideoexperts.com.
7. Cookies
We use cookies to personalize your experience and analyze site traffic. You can manage cookie settings in your browser. See our full Cookies Policy for details.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy occasionally. All changes will be posted here with a new effective date. Continued use of our site after changes means you accept the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
📧 General Inquiries: contact@creativevideoexperts.com
📧 Support & Privacy Requests: support@creativevideoexperts.com